Less than a year ago I felt Elderly was one of the coolest music stores ever. A friend and I drove hours one day to visit them. Last fall I bought a Ovation Ultra G.S solid body guitar, they offered, with pictures on their web site. When the guitar arrived it had a twisted neck and the tremelo had been dropped or hit, at any rate, three intonation pins were bent. The luthier I use had two of the three pins and we got the tremolo up and running, but the twist in the neck was too sever, or too costly to repair. I sent it back , with a note explaining what had transpired, and informed them I would love to own the guitar if they would fix the "un-mentioned", in their desciption, defects I had found. Sorry Rex, The guitars on "Consignment" here is your money back. So far so good we're all thinking right? wrong!, Less than a week later that same guitar was up for sale again without a mention of the significant defects I had found. With one of the best repair shops in the world, and a section in their catalog for "as is" guitars (Where in my oppion this guitar should have been moved to), they were selling this defective guitar again, no defects mentioned, to the next "gulable guitar player" who came along that wasn't as knowledgable as I about how a guitar should be.
The selling price was only $225.00, Their profit on that guitar was probably around $30.00 to $40.00 (selling it on consignment) so for less that $40.00 they did not hesitate to missrepresent a guitar in their cataloge and sell defective gear to the next guy to come along. It makes me wonder about all the high end "Vintage" gear they describe for sale. I tried to e-mail the owner, or manager to voice my amazment at this business decision, even offrered to pay for the collect call, either the staff never informed them or they chose to ignor me. but no call. so thats my gripe about Elderly, lots of "Good gear for musitions on the outside", and "A suckers born every second on the inside!" I gave my "Elderly" Tee shirt to Goodwill! !!