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The Terrble Experience in the Music Store

I was in one of the 4 larger music stores in my local area of NW Arkansas. I explained to the clerk that my sis played with the Houston Philharmonic, I needed the piano music from Gabriel Yared's "City of Angel's" score; that she was getting it anyway, but I wanted to send it to her first, as a surprise.

Also that she has a grand piano in her living room, has played with orchestras all over, etc.

The little weed that waited on me just shrugged, said he'd never heard of it, and that, "no can do".

I smiled, said, "fine, I have another question...mind if I talk to the manager, or a co-owner?" He called a similar dude over to me. I asked this new guy to join me in the acoustic guitar room, which he did.

I explained that in looking for this sheet music, the original clerk never bothered to get on-line, look in a bk, etc. And that, it was a bit of a test case for me, as I was looking to buy a new Gibson Studio and possibly a Fender Tube of some sort...(might have been a bit of a stretch, but I was p---ed)
also, that I have...and this is true....several friends that buy, between them, probably more than 100K worth of gear every two yrs or so.
So while attempting to suggest in a friendly manner, that maybe I would, really, buy a guitar and the sheet music, if only they weren't quite so dissmissive, he suggeted I leave the store.

I know what some of ya are thinking: I raised my voice, was snotty, they were in fear of their sorry lives...none of that is true. I was trying to help my local guys make a commission.

So yeah, I flipped 'em off on my way out the door.

Boy, that sucked. And I will tell my friends; as I am right now. Anyone need the name, just ask me.

Pee o'd
Craig
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Re: The Terrble Experience in the Music Store

10/13/2008 11:00 AM

Michael Laurance (4040) wrote:

I had to stop shopping at GC, or what I call "The Evil Empire" for similar reasons. I own over 30 guitars, a dozen amps, 5 multi-effects units, and have owned virtually every stomp box there is. In addition, I buy up a lot of basket case guitars, fix them up and sell them (in order to afford more guitars without risk of divorce). And yet, I'm viewed as a nuisance at my local Evil Empire. I was in there buying a new Gretsch guitar about a year ago, and the guy was eager to sell it to me, but that was about it. I told him who I am, about all my gear, about what I buy, and I thought the was going to wet himself in excitement. He said he'd call me regularly to check on my needs, and help me out. Guess what- never called. (Guys never call once they get what they want from you. Sure, they'll tell you the love you...LOL) I go to get parts from the accessories counter, and they look at me like I"m insane. They tell me they don't have it until I point to it on the wall!

Shop at the mom-and-pop stores, and find a good guy there, and stay loyal! Fortunately, I live just outside of Chicago, and you can't swing a dead cat without hitting a music store. I found one where they don't always know what I'm talking about ("Can you get me coarse-thread trem posts for a 1985 Japanese Strat, please?"), but they'll try really hard to help me! If anyone needs a recommendation, let me know.



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Re: The Terrble Experience in the Music Store

10/13/2008 5:19 PM

Jeff Rice (3314) wrote:

I'm with Micheal on this one! In South Florida we have GC and Sam Ash. I have bought big ticket items from both of them. American Stat, J-45,and a fender super reverb none an entry level instrument. I purchased a Gibson ES-335 a few years ago from another much smaller place. The service was great. Now I buy all my guitars from them. I sometimes stop by to see what they have and they let me play all the guitars. The last time I looked at a Martin D12 my salesman Jim offered me a lower price than what was on the guitar. Even though the asking price was higher than the big chains, I was ready to pay it. Why? Good service! Even though the return policy isn't as good as the mega store I have found they are better in the service part. I think the big stores are missing something. Now, when it's time to buy another guitar, I will go see Jim and I won't haggle the price either. My 2 cents on the subject.
-Jeff

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Re: The Terrble Experience in the Music Store

10/13/2008 11:11 AM

Adriano Parmiggianno (6926) wrote:

Would you believe that a clerk up here in Canada took a store to court because she was told not to use her personal phone while working.



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Re: The Terrble Experience in the Music Store

10/13/2008 11:48 AM

Michael Laurance (4040) wrote:

Was there also a nail-file clause in her contract? Down here, the female clerks tend to look like they're trying too hard. Safety pins, crazy hair, bad attitudes- like they're working in a record store circa 1984.



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Re: The Terrble Experience in the Music Store

10/13/2008 11:50 AM

Michael Laurance (4040) wrote:

And so as not to be accused of being sexist, the guys tend look like they're auditioning for My Chemical Romance, and know nothing outside of a Les Paul and a Marshall.



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Re: The Terrble Experience in the Music Store

10/13/2008 1:42 PM

Craig Lindsey (5518) wrote:

A "nail-file clause"? hehe, at least you guys help me to laugh about it today. Sorry to hear that this stuff goes on everywhere, (except N.C.)

CL

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Re: The Terrble Experience in the Music Store

10/13/2008 1:19 PM

Brent Williams (277) wrote:

just to toss in some good news, the Sam Ash here in Raleigh is pretty good. Each of the department workers are very knowledgable and allways return calls when they say they're gonna call

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Re: The Terrble Experience in the Music Store

10/13/2008 2:58 PM

Nick Scratch (438) wrote:

PWNED

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Re: The Terrble Experience in the Music Store

10/13/2008 4:06 PM

Rik Eischen (960) wrote:

I found a guitar etc. store that I liked until they made their return policy that items could only be returned for merchandise credit. Not that they don't have other nice items, but I like to shop around for the right items at the right price. Now I only get the small stuff there.

-Rik.

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Re: The Terrble Experience in the Music Store

10/13/2008 4:24 PM

Randy Hano (12149) wrote:

Sorry for the bad experience brother Craig. Before I moved to LA, some of the music store friends that I made told me to shop at West LA music. GC and stores alike go through staff on the average of every 3 months. Many of these people are new, eager, don't know much about most gear except the basic setups, and are in the current trend of music. Irony has it that they all have to make a quota.

Our local GC (Cerritos, CA) have the sales people ask if we need help and they are willing. As for Sam Ash - they changed around 10 years ago. The used to have Customer Service but I guess that went out the window.

I am lucky however that we do have quality music stores that sheet music can be purchased and some people do have a heart.

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