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You will NOT be able to properly listen to our musical examples if cookies are disabled in your browser's preferences. If this is
the case, please enable them, and re-enter the site
This page will help configure your browser to hear the musical examples on the site.
Run through the checklist below to help diagnose any sound problems you may be having.
• If you cannot hear sound at all, then continue with the checklist below.
• If you can hear sound, but your playback is not customizable, click here.
NOTE: Sound at WholeNote is designed for standard installations of Netscape Navigator 4.x and Microsoft Internet Explorer 4.x/5.x
for Windows and Macintosh. If this does not match your operating system and browser, then
we cannot offer any support or guidance in helping you resolve your sound issues. Also note that
Shockwave is not required to hear sound at WholeNote.
0. The URL for This Site MUST Be www.wholenote.com
Look at the URL for this site in your browser address window. The beginning of the URL
must read http://www.wholenote.com, and NOT http://wholenote.com. If you
do not have the leading "www" in front of the WholeNote domain, script errors will occur.
The reasons for this are not worth getting into.
1. Your Master Volume and MIDI Volume MUST Be Turned Up
Most computers have a master volume, which controls all sound output,
and a MIDI volume. Both these parameters must be turned up high enough for
you to hear sound at WholeNote.
• If you have a Windows computer and it does not have a volume level for MIDI,
then it is probable that you do not have a MIDI-enabled soundcard, and thus will
not be able to hear sound at WholeNote.
2. Internet Explorer Users: Make Sure Sound is Enabled
If you are using Microsoft Internet Explorer, there is a menu option under:
View->Internet Options->Advanced called Play Sounds. Make sure this option is checked.
An alert box should appear. The value in the alert box should match the "Tempo" value
at the bottom of this window.
• If the alert box does not appear, then JavaScript is not enabled. Netscape
users can click here to learn how to enable JavaScript.
For Internet Explorer users, JavaScript should be enabled by default.
• If the tempo in the alert box is 'null' or different than shown below,
then you need to upgrade your browser.
4. Your Computer MUST Be Able to Play Local MIDI Files
When we say "local", we refer to a MIDI file located on your hard drive. If your
computer cannot play a MIDI file from your hard drive, then it will not be able to
play MIDI files from a website such as WholeNote.
Save it to your desktop, and then double-click on it. Your computer's local MIDI player
should appear and it should begin playing.
• If you don't hear the music, then re-check your computer's master volume and MIDI volume.
Make sure they're both turned up.
• If you don't still don't hear the music, the problem is with your computer's MIDI
configuration, and beyond the scope of this help page. Common problems are MIDI drivers
for your sound card that have not been installed correctly, or in the case of a Macintosh,
there is no MIDI synth located on your computer. The most common MIDI synth for Macs is
Quicktime Musical Instruments.
5. Netscape Users MAY Need to Set a MIME-Type for MIDI
In some cases, Netscape may not have any "helper" application for the MIME-type that
WholeNote uses for MIDI which is audio/midi:
