Sound Help at WholeNote

WholeNote Uses Streaming MP3 Audio or MIDI Playback
Most of the music playback on the site, like lesson examples, basics, the tuner, etc, is delivered as streaming MP3 audio, so playback should work on all browsers across a wide range of devices like desktop and laptop computers, tablets, and mobile phones.

Check Audio Playback

For some of the site tools and features, like the Composer, Groove Builder, and ear training, music playback is delivered as MIDI, which has been a standard of both the music industry and computing industry for decades. If you are having problems hearing the music examples, the reason is because your browser is not invoking the correct application on your computer to play the MIDI data that the site generates when you click on any of the various playback buttons on the site.

Check Midi Playback
Audio Playback Checklist
Here is a list of parameters to check if you still cannot hear audio playback:

1. Your Master Volume MUST Be Turned Up
Most devices have a master volume, which controls all sound output, and must be turned up high enough for you to hear sound at WholeNote.

2. Your Device MUST Be Able to Play Local Audio Files
When we say "local", we refer to a audio file located on your device. If your device is not equipped to playback an MP3 file, you will not be able to hear audio at WholeNote.

Download this MP3 file (Right-click on the link and choose 'Save Link/Target As')

Save it to your device, and then double-click on it. Your device's local audio player should appear and it should begin playing.

• If you don't hear the music, then re-check your device's master volume and make sure it's turned up.

3. Your Device MUST Be Able to Play Streaming MP3s from the Site
Almost there. Now check if your browser can invoke your device's audio player when you click on a playback button on the site. To check, try clicking on the play button below (we also included a stop button).



If everything is configured correctly, you should hear the same music as the downloaded file, except that playback is now being launched from the site.
WholeNote MIDI Playback
The strength of our customizable music playback engine lies in our use of MIDI. If you are having problems hearing the music examples, the reason is because your browser is not invoking the correct application on your computer to play the MIDI data that the site generates when you click on any of the various playback buttons on the site.

Desktop Users
A MIDI synthesizer comes standard as part of the sound capability in every desktop PC, or as a part of the Quicktime software that comes with every Mac.

If you cannot hear the music examples, our advice is to install Quicktime and use any of the following browsers on your desktop PC: Once you are using one of these configurations, use the sound checklist to help you if you still cannot hear playback.

Mobile and Tablet Users
For browsers on mobile phones and tablets, all bets are off. Unfortunately, these devices provide very little native support for MIDI.
MIDI Playback Checklist
Here is a list of parameters to check if you still cannot hear MIDI playback:

1. Your Master Volume and MIDI Volume MUST Be Turned Up
Most computers have a master volume, which controls all sound output, and a MIDI volume. Both these parameters must be turned up high enough for you to hear sound at WholeNote.

If you have a Windows computer and it does not have a volume level for MIDI, then it is probable that you do not have a MIDI-enabled soundcard, and thus will not be able to hear MIDI sound.

2. Your Computer MUST Be Able to Play Local MIDI Files
When we say "local", we refer to a MIDI file located on your hard drive. If your computer cannot play a MIDI file from your hard drive, then it will not be able to play MIDI files from a website such as WholeNote.

Download this MIDI file (Right-click on the link and choose 'Save Link/Target As')

Save it to your desktop, and then double-click on it. Your computer's local MIDI player should appear and it should begin playing.

• If you don't hear the music, then re-check your computer's master volume and MIDI volume. Make sure they're both turned up.

• If you still don't hear the music, the problem is with your computer's MIDI configuration, and beyond the scope of this help page. Common problems are MIDI drivers for your sound card that have not been installed correctly, or in the case of a Macintosh, there is no MIDI synth located on your computer. The most common MIDI synth for Macs is Quicktime Musical Instruments.

3. Your Browser MUST Be Able to Play MIDI data from the Site
Almost there. Now check if your browser can invoke your computer's MIDI player when you click on a playback button on the site. To check, try clicking on the play button below (we also included a stop button).

Note: the first time you invoke playback of any musical example on the site, it may take the browser up to 5-10 seconds to internally launch your computer's MIDI player. However, every time after that, playback will be instantaneous.



If everything is configured correctly, you should hear the same music as the downloaded MIDI file, except that playback is now being launched from the site.